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Use caseUC0104

Catch a car warranty reserve going bad

Warranty claims pile onto a reserve line every month, and finding the part really driving the cost means reading every note yourself. This app adds the new claims, checks the total against plan, and names the part responsible, or says plainly that none is.

For the warranty reserve teamAutomotive

Why it matters

Today's manual process, and the same job with the app

A warranty-adjudication analyst at an automaker, tracking reserve lines for one vehicle program.

✕Today's manual process

1Add up new claims update each reserve line's running total in a spreadsheet.
2Check against a flat budget not the curve the reserve was actually set on.
3Read every claim's notes to see if the logged part is really what got replaced.
4Guess which part is driving it and a wrong guess sends the wrong team chasing it.
Every reserve line tracked by memory and spreadsheet

✓With the app

1New claims are added automatically to the line's running total the moment they arrive.
2The total is checked against the real curve the reserve was actually set on, not a flat budget.
3Each claim's notes are read to find what was really replaced, not just the logged code.
4The driving part is named or the app says plainly the cost is spread out, not guessed.
The app tracks it and reads every note

See it work

One real case: what a recorded run found

RSV-0009 gets four new claims spread across HVAC, powertrain, brakes and infotainment, and the app calls it spread out, not any one part.

Catch a car warranty reserve going badReference appBuilt to be shaped to your process
  1. 1The reserve line RSV-0009, Aurora Sedan MY2025, 29,133 units in service.
  2. 2What was expected Fixed once, on 2026-03-15, not re-costed between scheduled runs.
  3. 3The new claim AC blows warm; a confirmed refrigerant leak, cost $1,885.57.
  4. 4How far off Actual cost is $5,387.35 against a $2,026.08 basis, a ratio of 2.66.
  5. 5No single part to blame Cost is spread across four systems; none reaches half the total.
  6. 6Escalated this run The line is marked adverse and added to the watchlist today.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
23 of 24reserve lines correctly flaggedmeasured in 06 Evals →
120 of 120readings with the right part namedmeasured in 06 Evals →
0 of 15spread-out cases wrongly blamed on one partmeasured in 06 Evals →
1 of 24real divergences the app missedmeasured in 06 Evals →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour reserve basis, your escalation thresholds, and how you define one part driving the cost.
Your recordsYour own claims ledger and technician notes, in the format your warranty system already exports.
Your systemsConnects to your warranty and reserve systems; it never adjusts a reserve or a claim itself.
Your screensThe fields, program names and layout your reserve accounting team already uses.

Want this for your team?

Talk to us

We can run this on your own reserve lines and claims data, inside your environment.

Talk to us →
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