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Use caseUC0238

Reconcile a health plan's premium withholds against its ledger

Every cycle, Social Security, Railroad Retirement or OPM sends back what they actually withheld for a member's premium, and it rarely matches your ledger. This app reads both files, finds the gap's real cause and tells you whether a letter is even warranted.

For the premium billing analystHealthcare

Why it matters

Today's manual process, and the same job with the app

The premium billing analyst at a health plan, reconciling Social Security, Railroad Retirement and OPM withhold files every cycle.

✕Today's manual process

1Open the withhold file and the ledger and compare three months of premiums manually.
2Add up the gap and decide, from memory, what kind of mismatch it is.
3Check the acknowledgement notes for anything that explains the difference.
4Guess wrong and an arrears letter goes to a member who already paid, or a real balance sits open and uncollected.
Every packet read line by line

✓With the app

1The file and the ledger load together already lined up, month by month.
2The gap is explained in one of eight named causes, with the line that proves it.
3The rulebook decides what happens next, the same way every time.
4A letter goes out only when it's owed and otherwise the balance stays open, with the reason attached.
Only the real exceptions need a person

See it work

One real case, read by the app, step by step

Member MBR-30030's three-month Callowfield Total Care window reconciles exactly, so no letter goes out.

Reconcile a health plan's premium withholds against its ledgerReference appBuilt to be shaped to your process
  1. 1One member, one window Callowfield Total Care, checked against Social Security for three months.
  2. 2What was billed three monthly premiums of $89.90, straight off the ledger.
  3. 3What the agency withheld three payments back, $89.90 each, matching to the cent.
  4. 4What doesn't apply here a standing note about rejected lines from a different queue.
  5. 5The outcome billed and withheld agree to the cent, so no letter goes out at all.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
59 of 60letter decisions rightmeasured in 06 Evals →
60 of 60figures exact to the centmeasured in 06 Evals →
54 of 60packets right on every fieldmeasured in 06 Evals →
1.1¢to check one packetmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own withhold rulebook, cut-off dates and what counts as an accepted request.
Your recordsYour billing ledger and the agency files you already receive each cycle.
Your systemsFeeds from your own billing system, in the format your files already use.
Your screensThe packet layout, terms and fields your analysts already read.

Want this for your team?

Talk to us

We can run this on your own withhold files and ledger, inside your environment.

Talk to us →
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