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Use caseUC0087

Catch a dealer's warranty claims turning into a pattern

Every week, warranty audit has to work out which dealers are gaming claims and which are just unlucky, mostly from memory. This app rereads the whole claim book, names the pattern behind each dealer's claims and says whether they're getting worse or quieter.

For the warranty auditorAutomotive · Cross-domain

Why it matters

Today's manual process, and the same job with the app

A warranty auditor at a vehicle manufacturer, checking every dealer's open claims each week before deciding who needs a closer look.

✕Today's manual process

1Pull each dealer's claim book and work out which duplicates, repeat repairs and inflated lines are already known.
2Read the investigator's notes to see which findings were declined, and whether the reason was real.
3Decide if the dealer is escalating or quietly closing out, mostly from memory and a spreadsheet.
4Miss a real escalation and the 30-day window to act on it closes.
Every dealer checked manually each week

✓With the app

1The claim book is re-read in full each week, so nothing already known is raised again.
2Declined notes are read for you and weighed for whether the reason actually holds up.
3A level and a direction are named escalating, easing or unchanged, against last week's position.
4Every dealer that needs a closer look is on the queue before the window to act closes.
Only dealers needing a look reach the queue

See it work

One real case: what the app reads, step by step

Dealer DLR-0040-W2 picks up three new duplicate claims and a declined note this week, and moves from WATCH to REVIEW.

Catch a dealer's warranty claims turning into a patternReference appBuilt to be shaped to your process
  1. 1Last week's position WATCH last time; the book ended at CLM-100255.
  2. 2Newly countable $4,119.09 of claims, all still inside the chargeback window.
  3. 3The level it lands on REVIEW, the first time this dealer has reached it.
  4. 4Three new claims counted since last week, so the dealer is getting worse.
  5. 5Which way it's moving WORSENING, up from WATCH last week.
  6. 6The reason in plain words the claims named by number, and why the declined note didn't clear them.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
0 of 57dealers wrongly left off the queuemeasured in 06 Evals →
2 of 103quiet dealers wrongly flaggedmeasured in 06 Evals →
158 of 160weekly reads scored exactly rightmeasured in 06 Evals →
1.4¢to read one dealer's claimsmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own duplicate window, repeat-repair span, labour and parts limits, and chargeback deadline.
Your recordsYour dealer claim books, investigator notes and the campaigns you already track.
Your systemsFeeds from your warranty and claims systems, on your own weekly schedule.
Your screensThe level, pattern and queue laid out the way your audit team already works.

Want this for your team?

Talk to us

We can run this on your own claim books and programme rules, inside your environment.

Talk to us →
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