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Use caseUC0079

Catch unbilled power accounts before the charge expires

Some power accounts go months without a bill, and past a point the charge can no longer be collected. This app checks each account against that deadline and flags the ones running out of time.

For the billing supervisorEnergy & Utilities · Cross-domain

Why it matters

Today's manual process, and the same job with the app

A billing supervisor at an energy retailer, working the unbilled-account queue each month.

✕Today's manual process

1Open each account manually and find the oldest meter read that was never billed, not just the last bill sent.
2Check the exception log cycle by cycle, for a stop the customer caused, so the clock isn't held against them by mistake.
3Decide by memory whether this account is still safe, worth chasing, or already too late to bill.
4Miss one stoppage and a recoverable bill gets written off, or a lost one gets chased for nothing.
Every account judged from memory

✓With the app

1The account is read for you and the oldest unbilled meter read is pulled out, not the last bill sent.
2Every earlier stoppage is checked and only the days the customer caused are taken off the clock.
3A risk level comes back safe, worth chasing, or already past saving, with the reason stated.
4Nothing is missed every account gets the same check, so a stoppage is never overlooked and nothing is wrongly written off.
Every account judged the same way

See it work

One real case, read by the app, step by step

Account ACC-0024-C3 carries 319 days from last cycle and now shows fifteen days of headroom.

Catch unbilled power accounts before the charge expiresReference appBuilt to be shaped to your process
  1. 1Carried from last cycle 319 days already counted, with no suspension left open.
  2. 2This cycle's days 31 new days added, for 350 of the 365 days used.
  3. 3The blocker an exception hold, with its own lead time to clear.
  4. 4The outcome approaching: fifteen days left, under twice the 14 needed to clear it.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
149 of 150risk level called rightmeasured in 06 Evals →
54 of 54watchlist accounts flagged rightmeasured in 06 Evals →
13 of 150wrong reason for the stopmeasured in 06 Evals →
0.7¢to check one accountmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own back-billing window, suspension terms and remediation lead times, not sample ones.
Your recordsYour own exception log, operational notes and billing history, in the format you already keep them.
Your systemsConnected to your own billing and meter-read systems, reading accounts as they update.
Your screensThe fields, wording and layout your billing team already uses, not this one.

Want this for your team?

Talk to us

We can run this on your own accounts and back-billing rules, inside your environment.

Talk to us →
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