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Use caseUC0181

Check a disputed pickup against the truck's own data

Customers dispute a pickup, and the invoice says it happened; the truck's own sensors are the only independent witness. This app reads the sensor record for each disputed stop and says whether it proves, denies, or can't settle the claim.

For the compliance analystWaste & Environmental

Why it matters

Today's manual process, and the same job with the app

A compliance analyst at a waste hauler, reviewing service credit disputes for a municipal contract.

✕Today's manual process

1Pull the telemetry for that stop and date, and see whether any reading looks like a stop.
2Check the paperwork for outages, calibration lapses, and container moves the sensor alone can't explain.
3Decide from memory whether the record is even good enough to use, with no consistent rule to follow.
4One wrong call credits an account for a service that happened, or accuses a crew of one that didn't.
Every disputed stop checked from memory

✓With the app

1The record is read against the pack's own rules for that stop's service window.
2Each stop gets one answer proven, denied, or held because the record can't decide.
3Every finding cites its source the rule, the readings, and the record it points to.
4Unclear cases wait for a person instead of turning into a credit or a charge.
Every finding backed by its source

See it work

One real case, read by the app, step by step

A dispute over stop DS5 on route RT-243: $118.75 billed, and the truck's own readings back the charge.

Check a disputed pickup against the truck's own dataReference appBuilt to be shaped to your process
  1. 1The disputed stop Stop DS5 is billed at $118.75, disputed by the account holder.
  2. 2What the app found The truck's own record confirms the pickup, citing the exact readings.
  3. 3The readings that count Two readings place the truck at the stop, lift and load recorded.
  4. 4What doesn't count Two more readings sit too far away, too brief to prove the stop.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
240 of 264stops correctly marked proven, denied, or unclearmeasured in 06 Evals →
48 of 58unclear stops correctly held backmeasured in 06 Evals →
71 of 150the right rule citedmeasured in 06 Evals →
6.5¢to review one week's disputed stopsmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour franchise agreement's service radius, dwell time, load threshold and fix-quality standard.
Your recordsYour own telemetry export, route sheets, work orders and dispatch correspondence.
Your systemsReads from your telematics feed and billing system; findings post back to your credit process.
Your screensThe stop table, the provision list and the wording your own compliance team already uses.

Want this for your team?

Talk to us

We can run this on your own telemetry feed and franchise agreement, inside your environment.

Talk to us →
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