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Use caseUC0239

Sort a health plan's Medicare refusal file

Every quarter CMS sends back a file of refused member records, and someone has to work out why each was refused and what to fix. This app reads each refusal, checks it against the plan's own file, and tells the analyst what to do.

For the compliance analystHealthcare

Why it matters

Today's manual process, and the same job with the app

The compliance analyst at a group health plan who reconciles CMS's quarterly refusal file.

✕Today's manual process

1Open each refusal and compare the staged record to the plan's own file, field by field.
2Read the CMS code and the analyst's notes, to work out why it was refused.
3Decide what to do fix a field, delete the record, or hold it for review.
4One wrong guess writes one member's data onto someone else's coverage file.
Every refusal worked by a person

✓With the app

1Every refusal is read and checked against the plan's own file automatically.
2The cause is named in plain words, with the rule that applies.
3The fix is proposed or the record is held for a person to check.
4A mismatch is never guessed a case that looks like a keying error is held, not corrected.
The analyst checks only the hard calls

See it work

One real case, read by the app, step by step

Greta's packet is refused for a Social Security Number that actually belongs to another member, Bram Marrowby.

Sort a health plan's Medicare refusal fileReference appBuilt to be shaped to your process
  1. 1The packet The reconciliation packet: who filed it, and which cycle it covers.
  2. 2What was staged The Social Security Number about to go to CMS on this record.
  3. 3The plan's own file The same name and birth date, but a different Social Security Number.
  4. 4The proof The analyst's own note: that number belongs to a different member.
  5. 5The outcome The app holds it: the staged number belongs to a different member.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
14 of 14wrong-person cases held for reviewmeasured in 06 Evals →
58 of 60packets answered completely rightmeasured in 06 Evals →
0 of 14held cases wrongly auto-correctedmeasured in 06 Evals →
9.3¢to work all 60 packetsmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own coordination-of-benefits policy, and the order your rules apply in.
Your recordsYour staged outbound file and your plan's own eligibility system, as they already exist.
Your systemsReads your reporting file and your eligibility system; nothing is ever submitted for you.
Your screensThe packet view and fields your compliance team already works from.

Want this for your team?

Talk to us

We can run this on your own refusal file and eligibility system, inside your environment.

Talk to us →
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