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Use caseUC0147

Catch urgent referrals a clinic marked routine

A referral can pass every routine check and still be the one that needs to move now. This app rereads the referring letter and the lab comments, and flags the referrals a routine tick would have missed.

For the triage nurseHealthcare

Why it matters

Today's manual process, and the same job with the app

A referral coordinator at an outpatient clinic, working from GP letters and lab results.

✕Today's manual process

1Read the letter and take the urgency box the referrer ticked at face value.
2Check the numbers against the normal range, and move on when they're all inside it.
3Miss the sentence a comment or a line in the letter that says otherwise.
4A late catch means days lost before anyone reads the file again.
Every ticked box taken as final

✓With the app

1The letter is read in full not just the box the referrer ticked.
2Every result is checked twice against the range, and against its own comment.
3The real trigger is named the exact result and the line that changed it.
4It's pulled from the queue for the triage nurse to confirm.
Every letter read before it's filed

See it work

One real referral: what the app found, step by step

A gastroenterology referral marked routine, but its eGFR comment flags the specimen as unresolved and clinically significant.

Catch urgent referrals a clinic marked routineReference appBuilt to be shaped to your process
  1. 1What's on file Three results came in, two with a lab comment.
  2. 2What the app found Urgent, not routine, and sent to gastroenterology.
  3. 3The proof RES-03 looks normal, but its comment says unresolved and significant.
  4. 4The outcome Pulled from the queue, sent to the triage coordinator to confirm.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
97 of 100referrals correctly triagedmeasured in 06 Evals →
0 of 43urgent referrals wrongly left routinemeasured in 06 Evals →
8 of 56escalations the app missedmeasured in 06 Evals →
0.8¢to triage one referralmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own urgency criteria, target wait times and escalation thresholds, not ours.
Your recordsYour referral letters, lab results and the codes your intake system already uses.
Your systemsReads from your referral inbox or patient system, and posts recommendations back to your queue.
Your screensThe fields, labels and layout your triage desk already works from.

Want this for your team?

Talk to us

We can run this on your own referrals, inside your own environment, with your own criteria.

Talk to us →
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