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Use caseUC0133

Build the proof pack for a utility's canceled bill

A bill is canceled and re-issued, and someone has to prove the correction is right: which records support it, and what's missing if it's not. This app reads one case and builds that proof pack.

For the billing-corrections teamEnergy & Utilities · Cross-domain

Why it matters

Today's manual process, and the same job with the app

Billing-corrections and revenue-assurance staff at an energy or water utility, working cancel-rebill cases.

✕Today's manual process

1Read the case file the original bill, every record on the account, and the correction's own rule.
2Sort what counts decide which records the standard requires, and which are just routine account traffic.
3Work out the date the correction takes effect from, checking it against the back-billing limit.
4One missed record means a pack a regulator can unwind, and the correction gets challenged.
Every pack built by reading the whole account

✓With the app

1The app reads the case the bill, every record on file, and the pack standard, in one pass.
2It sorts what counts which records the correction needs, out of everything sitting in that period.
3It works out the date and flags it if the twelve-month back-billing limit moves it.
4If a record is missing it says the pack is short and names the exact gap, instead of guessing.
The app names what belongs, and what's missing

See it work

One real case, worked through step by step

Lorenza Okonjo's meter was estimated, then actualised; the app pulls nine records into a defensible pack.

Build the proof pack for a utility's canceled billReference appBuilt to be shaped to your process
  1. 1The pack, assembled From fifteen records on the account, the app pulls together nine for this pack.
  2. 2Exactly which ones Nine specific records, named by ID, not just everything from those months.
  3. 3The verdict Every record the correction needs is on file and in the pack: defensible.
  4. 4Nothing missing No gap on this case; every required record was already on the account.
  5. 5The effective date The correction takes effect from February 2, 2026, the date the app worked out.
  6. 6Who acts next No escalation needed; this pack goes out with the corrected bill as is.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
692 of 729records the pack correctly includedmeasured in 06 Evals →
0 of 76complete packs wrongly flagged shortmeasured in 06 Evals →
5 of 36short packs missed entirelymeasured in 06 Evals →
3.2¢to assemble one case's packmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own pack standard, required-record classes, back-billing limit and effective-date convention.
Your recordsThe bills, meter reads, tariff versions and account notes you already keep.
Your systemsReads from your billing system; the assembled pack goes wherever your process sends it.
Your screensThe case fields, wording and layout your billing-corrections team already uses.

Want this for your team?

Talk to us

We can run this on your own billing cases, against your own rules, inside your environment.

Talk to us →
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