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Use caseUC0039

Check each utility account is billed on the right rate

Every account carries a rate code, and a wrong one overcharges or undercharges the customer until someone notices. This app reads each account record, checks the billed rate against the one it qualifies for, and sends misrated accounts with a bill already out to billing.

For utility billing operationsCross-domain · Energy & Utilities

Why it matters

Today's manual process, and the same job with the app

A billing operations or revenue assurance team at an electric utility, reviewing accounts for the wrong rate code.

✕Today's manual process

1Open each account record: service class, meter type, monthly usage and peak demand.
2Work out the right rate in order: class first, then the time-of-use rule, then demand.
3Compare it with the billed rate, trying not to be swayed by the rep's account note.
4One miss means a customer billed on the wrong rate, and a corrected bill later.
Every account checked by a person

✓With the app

1Each record is read into ten fields, from account number to the rep's note.
2The right rate is worked out in the same order, every time.
3The billed rate is compared on the facts, never on the tone of the note.
4Misrated bills already sent go to billing. A person issues any corrected bill.
People handle only the misrated bills

See it work

One real case, read by the app, step by step

Account UTL-0005: an industrial account on an interval meter, billed on GS-1, with a note saying no concerns.

Check each utility account is billed on the right rateReference appBuilt to be shaped to your process
  1. 1The account One billing account, UTL-CV-85507, read in with its basic details.
  2. 2The facts that set the rate Industrial, an interval meter, 15,000 kWh: enough for the time-of-use rate.
  3. 3The rate billed GS-1, the rate the 48 kW demand alone would suggest.
  4. 4What does not count The rep's note says no concerns. It is copied, never trusted for the verdict.
  5. 5Sent to billing Wrong rate, and the bill is already out, so billing gets it today.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
55 of 55accounts given the right rate verdictmeasured in 06 Evals →
14 of 14misrated sent bills caught, no false alarms
550 of 550account details read exactly rightmeasured in 06 Evals →
7.3¢to check all 55 accountsmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own tariff book, rate codes, thresholds and the order they apply in.
Your recordsYour billing account records, meter reads and the notes your reps already keep.
Your systemsReads from your billing system; flagged accounts land in your billing work queue.
Your screensThe fields, rate codes and wording your billing desk already uses.

Want this for your team?

Talk to us

We can run this on your own accounts and tariff rules, inside your environment.

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