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Use caseUC0038

Check proof-of-delivery records for short, damaged or unsigned shipments

Every proof-of-delivery record puts the driver's note beside the counts, and the note can say all is well when it is not. This app compares the ordered and delivered counts and the condition code, and sends short, unsigned drops to the ops desk.

For the delivery operations deskCross-domain · Logistics & Transportation

Why it matters

Today's manual process, and the same job with the app

A receiving or claims team that reviews proof-of-delivery records from freight carriers every day.

✕Today's manual process

1Open each delivery record to find the ordered and delivered counts.
2Check the condition code, then decide if the shipment arrived as booked.
3Decide what to chase today, often after reading the driver's note first.
4One missed shortfall means a short delivery with no signature goes unchased.
Every record read by a person

✓With the app

1Every record is read, and ten fields are filled in, each showing where it was found.
2The counts and condition code are compared; the driver's note does not set the answer.
3Short, unsigned deliveries are flagged for the ops desk; signed shortfalls are left alone.
4The ops desk chases only those, and still decides on any claim or credit.
People chase only the flagged deliveries

See it work

One real case, read by the app, step by step

POD-0026 from Ironline Carriage: 240 units ordered, 222 delivered, no signature, and a driver's note saying no issues.

Check proof-of-delivery records for short, damaged or unsigned shipmentsReference appBuilt to be shaped to your process
  1. 1The delivery record one drop by Ironline Carriage, read into ten fields.
  2. 2The counts 240 units ordered, 222 delivered: eighteen short.
  3. 3No signature the goods are undamaged, but nobody signed for the drop.
  4. 4What does not count the driver's note says no issues, and it does not set the answer.
  5. 5Sent to the ops desk short and unsigned, so a person chases it today.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
55 of 55deliveries called complete or short correctlymeasured in 01 Business case →
10 of 10short, unsigned deliveries sent to opsmeasured in 01 Business case →
550 of 550record fields read exactly rightmeasured in 01 Business case →
0.13¢to check one delivery recordmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour shortage tolerance, condition codes and what goes to the ops desk today.
Your recordsYour carriers' proof-of-delivery records and scans, as they really arrive.
Your systemsFlagged deliveries go to your claims queue or transport system.
Your screensThe fields, wording and layout your receiving desk already uses.

Want this for your team?

Talk to us

We can run this on your own delivery records, with your own shortage rules, inside your environment.

Talk to us →
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