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Use caseUC0526

Turn order emails into ready-to-enter orders

Your inbox is full of orders mixed with quotes and questions. This app reads each email, fills in the order and asks the buyer about anything missing.

For the order deskManufacturing & CPG

Why it matters

Today's manual process, and the same job with the app

An order desk at a shop that prints and embroiders logos on shirts, caps and hoodies.

✕Today's manual process

1Read every email to find the real orders among quotes, art approvals and shipping questions.
2Retype each order: style, colour, sizes, every logo and where it goes.
3Spot what's missing from memory, then write the buyer a question.
4One slip means a wrong print run and a reprint.
Every email handled by a person

✓With the app

1The inbox is sorted, and only the orders come forward.
2Each order is filled in, and every field shows the email line it came from.
3Missing info is held with the question to the buyer already written.
4Complete orders go straight in, with a confirmation to the buyer.
People handle only the exceptions

See it work

One real case, read by the app, step by step

Ben orders 77 shirts for a booth and attaches two logo files without saying which one to use.

Turn order emails into ready-to-enter ordersReference appBuilt to be shaped to your process
  1. 1The buyer's email 77 shirts for a booth, a purchase order and two logo files.
  2. 2The order, filled in PO number, total, in-hands date and ship-to, each with a tick.
  3. 3The line that matters the chest print says only “our logo”, naming neither file.
  4. 4Held, not guessed the art stays open: two files came, and the email does not say which.
  5. 5The question to Ben already written: which of the two files goes on the left chest?

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
200 of 200emails sorted correctlymeasured in 06 Evals →
0 of 61incomplete orders slipped throughmeasured in 06 Evals →
173 of 200read exactly rightmeasured in 06 Evals →
4.5¢to read all 200measured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour catalogue, size runs, logo placements and what makes an order complete.
Your inboxYour own order inbox, read only, and the way your buyers really write.
Your systemsFinished orders go to your order system, confirmations from your own address.
Your screensThe fields, wording and layout your order desk already uses.

Want this for your team?

Talk to us

We can run this on your own inbox, with your own catalogue and order rules, inside your environment.

Talk to us →
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