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Catch a utility account's unexplained usage drop

Every billing cycle, some accounts show a usage jump or drop nobody has looked at yet. This app checks each one against its own history and flags the accounts a specialist actually needs to see.

For the revenue-protection deskEnergy & Utilities · Cross-domain

Why it matters

Today's manual process, and the same job with the app

A meter-data operations analyst at a utility, deciding which accounts go to a revenue-protection specialist each billing cycle.

✕Today's manual process

1Pull the billing extract and compare this period's reading to last year's for the same account.
2Check for an on-file reason like a vacancy notice or a seasonal closure that might explain it.
3Check who's already on the list so the same account isn't sent to a specialist twice.
4One overlooked account means a billing error or lost revenue goes unnoticed another month.
Every account checked manually against last year

✓With the app

1The reading is checked against the account's own history and nearby similar accounts.
2An on-file reason is read for what it actually says, not just a keyword.
3Already-flagged accounts are remembered so the same drop is never sent twice.
4A clear call goes out to the specialist, with the reading and the reason attached.
The app flags only what matters

See it work

One real case, read by the app, step by step

ACCT-0015-P3's January reading came in far below its usual level, unexplained, and the app sent it to the queue.

Catch a utility account's unexplained usage dropReference appBuilt to be shaped to your process
  1. 1This period's reading 225 kWh this period, against a 450 usual level and 428 nearby.
  2. 2Three periods on file usage kept falling for three periods straight, not just this one.
  3. 3Flagged for the specialist Worsening, unexplained, three periods running: sent to the specialist, not just a watch.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
120 of 120accounts flagged correctlymeasured in 06 Evals →
100 of 102on-file reasons read rightmeasured in 06 Evals →
23 of 23accounts correctly queued or clearedmeasured in 01 Business case →
0.3¢to review one accountmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own threshold for a real swing, and how much history is required first.
Your recordsYour billing extracts and account notes, in the format you already keep them.
Your systemsReads from your billing system; flags go to your own specialist queue.
Your screensThe fields, thresholds and wording your revenue-protection team already uses.

Want this for your team?

Talk to us

We can run this on your own billing data, inside your environment, before anything changes.

Talk to us →
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