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Tell a vendor exactly where their invoice is stuck

Vendors keep asking when an invoice will be paid, and the answer is spread across match, approval, payment run and payment. This app reads all four in order, finds the step really holding the invoice, and drafts the reply.

For accounts payableCross-domain · Retail

Why it matters

Today's manual process, and the same job with the app

Accounts payable staff at a retailer or any business with many suppliers, answering vendor emails about payment.

✕Today's manual process

1Pull up the invoice and read its match, approval, payment run and payment status.
2Work out which step is holding it, even when a later field looks finished.
3Write the vendor a reply and decide whether AP should check it before it goes out.
4One wrong "paid" tells a vendor money is coming while the invoice is still stuck.
Every invoice checked manually, step by step

✓With the app

1The whole record is read in order: match, then approval, then payment run, then payment.
2The step really holding it is named, even when a later field looks finished.
3The reply is drafted from that step, and flagged for AP review when a problem is still open.
4A reply says "paid" only when the record shows the payment went out. Nothing here releases or moves money.
Replies drafted, open problems flagged

See it work

One real case: what the app reads, step by step

Larkspur Catering Group asks about payment timing on a $49,904.91 invoice that matched but is escalated at approval, over the manager's limit.

Tell a vendor exactly where their invoice is stuckReference appBuilt to be shaped to your process
  1. 1The invoice the record the app reads: vendor, purchase order, amount and the date it came in.
  2. 2Match done: the invoice matched, so the first step is clear.
  3. 3Approval, the first step not finished the amount is over the manager's limit, so it was escalated.
  4. 4Not yet, downstream run inclusion and remittance both wait until approval is complete.
  5. 5The vendor's question asking for any update on payment timing.
  6. 6The outcome held at approval, AP review required, and the reply drafted from that step.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
35 of 35invoices placed at the right stepmeasured in 06 Evals →
0 of 4invoices that looked paid, wrongly called paidmeasured in 06 Evals →
35 of 35AP review flags set rightmeasured in 06 Evals →
4.8¢list-price cost to check all 35measured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour approval limits, payment run calendar and what counts as an open problem.
Your recordsYour invoices, purchase orders, approvals and payment run records, as you keep them.
Your systemsRead only from your invoice, approval and payment systems.
Your screensThe fields, wording and reply tone your AP team already uses.

Want this for your team?

Talk to us

We can run this on your own invoices and vendor emails, with your own approval rules, inside your environment.

Talk to us →
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