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Use caseUC0159

Catch the urgent patient message that reads as routine

Patient message inboxes mix routine questions with the rare thread that needs a clinician today, often signalled only by a plain sentence. This app checks every message against the clinic's protocol and flags the sentence that moves it out of the routine queue.

For the patient message deskTelehealth & Digital Health

Why it matters

Today's manual process, and the same job with the app

A nurse working a telehealth clinic's asynchronous patient-message queue.

✕Today's manual process

1Open each thread among refill requests, billing questions and the rare urgent one.
2Check it against memory the protocol, the red-flag words, the reading limits, one at a time.
3Decide from a feeling whether a plainly worded sentence really means what it sounds like.
4One missed line means a clinician hears about it a day late, or not at all.
Every thread checked from memory

✓With the app

1Every thread is read, and the routine ones are cleared automatically.
2The protocol is checked every field, every red-flag word, every reading, against its own limits.
3The deciding sentence is found quoted exactly, with the clause it meets.
4It leaves the routine queue, for a clinician to confirm, same as any other case.
Every thread checked against the protocol

See it work

One real case: what the app found, step by step

Aria messages her care team about a device error, then mentions a headache unlike any she's had before.

Catch the urgent patient message that reads as routineReference appBuilt to be shaped to your process
  1. 1The thread arrives three messages, the first about a device error, nothing urgent yet.
  2. 2Everything structured checks out no listed warning word, both readings normal, no open case already underway.
  3. 3But one sentence doesn't written in the patient's own words, three messages in.
  4. 4It leaves the routine queue the same sentence, quoted, with the protocol clause it triggers.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
63 of 65escalations correctly moved out of routinemeasured in 01 Business case →
14 of 14true emergencies caughtmeasured in 06 Evals →
91 of 100threads with the right protocol clause namedmeasured in 06 Evals →
0.6¢to triage one threadmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own red-flag words, response time targets and clinical protocol, not a default.
Your recordsYour own message portal, its reason codes and every attached home-device reading.
Your systemsReads from your message portal and hands the finding to your existing queue.
Your screensThe fields, thread layout and wording your own care team already uses.

Want this for your team?

Talk to us

We can run this on your own message queue, with your own protocol, inside your environment.

Talk to us →
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