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Use caseUC0136

Assemble a dispute pack for a carrier invoice

A carrier invoice comes in with charges that look wrong against the contract. This app checks each line, keeps the ones with real grounds, and drafts the dispute package for someone to send.

For the freight-audit deskLogistics & Transportation · Retail · Manufacturing & CPG

Why it matters

Today's manual process, and the same job with the app

Freight-audit and accounts-payable staff at a shipper, reviewing carrier invoices before a dispute is sent.

✕Today's manual process

1Read the invoice line by line against the contract, checking rates and accessorial codes manually.
2Search for prior answers in the operations notes and old invoices, hoping the same charge was already resolved.
3Decide what to dispute and write the ground and clause for each line in a spreadsheet.
4Send a weak dispute and it gets rejected unread, or miss a real one and pay for a service that never happened.
Every invoice checked manually, line by line

✓With the app

1Every line is read against the contract, and the charged rate is checked against what was agreed.
2The operations notes are checked for a prior answer, before any line is called a dispute.
3Each line gets a ruling dispute, no dispute, or evidence missing, each with its clause and proof.
4A draft pack is ready for a person to review and send, with nothing sent on its own.
The app drafts it, a person sends it

See it work

One real case: what the app found, step by step

Northgate Road Transport's invoice INV-881369 has six billed lines; one is disputed even though every printed field looks correct.

Assemble a dispute pack for a carrier invoiceReference appBuilt to be shaped to your process
  1. 1Six lines, checked against the contract A surcharge with no contract line is disputed.
  2. 2A rate variance, already resolved The notes show an amendment fixed this rate, so it stands.
  3. 3Held, not guessed No gate log on file, so detention is left open.
  4. 4Correct on paper, disputed anyway The paperwork matches, but the delivery never happened.
  5. 5The proof behind each line Six records, each tied to the charge it backs.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
43 of 45pack-level recommendation was rightmeasured in 06 Evals →
0 of 135disputes that asked for money not owedmeasured in 06 Evals →
106 of 106citations with their evidence attachedmeasured in 06 Evals →
2.52¢to draft one dispute packmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour contract terms, accessorial schedule, and how long you keep a case open for review.
Your recordsYour own contracts, rate confirmations, gate logs, and prior invoices, in the formats you already keep them.
Your systemsReads from your TMS or freight-audit tool; drafts go to your own review queue.
Your screensThe fields, codes, and wording your freight-audit team already uses every day.

Want this for your team?

Talk to us

We can run this on your own carrier invoices and contracts, inside your environment.

Talk to us →
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