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Use caseUC0306

Turn a dispute call into a claim, with its deadlines

Callers report a card dispute and someone must catch every detail by ear. This app listens to the call, fills in the claim, and works out every deadline the law sets.

For the dispute intake deskBanking

Why it matters

Today's manual process, and the same job with the app

A dispute desk at a bank or credit union, taking calls about charges on debit cards.

✕Today's manual process

1Listen to the call, sometimes more than once, to catch every word.
2Match it to a transaction on the statement, going line by line.
3Work out the reason and the dates using the regulation's own rules, manually.
4One wrong date and a valid claim can be turned down.
Every call worked manually

✓With the app

1The call is heard once, and the words are kept for the record.
2The transaction is matched to the one on the statement, right away.
3The reason and every date are worked out the moment the call ends.
4Every deadline is checked, even on a call that would otherwise be missed.
The desk checks the exceptions only

See it work

One real case, read by the app, step by step

A caller disputes a $101.98 charge, 66 days after the statement, past the 60-day window.

Turn a dispute call into a claim, with its deadlinesReference appBuilt to be shaped to your process
  1. 1The call a charge the caller did not make, on the card ending 7510.
  2. 2The amount and the dates $101.98 on July 2nd, reported on September 12th.
  3. 3The reason an unauthorized charge, in the law's own category.
  4. 4Too late 66 days after the statement, outside the 60-day window.
  5. 5Every deadline decide and credit by 2026-09-25, investigate by 2026-10-27.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
47 of 50calls handled completely rightmeasured in 01 Business case →
247 of 250readings correct, field by fieldmeasured in 01 Business case →
43 of 50right by simple word-matching alonemeasured in 01 Business case →
0.2¢for one full claim, start to finishmeasured in 07 Unit cost →

The build, step by step

14 steps

04 Corpus · in detail

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own dispute reasons, deadlines and escalation steps.
Your recordsYour call recordings and the card transactions you already hold.
Your systemsConnected to your phone system and your case management system.
Your screensThe claim form your dispute team already fills in.

Want this for your team?

Talk to us

We can run this on your own recorded dispute calls, with your own transaction data, inside your environment.

Talk to us →
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