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Use caseUC0046

Check if a dealer warranty claim is really covered

Every dealer warranty claim must fit its own plan's limits and parts list, and the technician's notes can overturn all of it. This app reads each claim, decides if it is covered, and flags paid claims that need a recovery.

For the warranty claims teamCross-domain · Automotive

Why it matters

Today's manual process, and the same job with the app

A warranty team at a vehicle maker, checking the repair claims dealers send in, before and after they are paid.

✕Today's manual process

1Open each claim and work out how many full months the vehicle has been in service.
2Look up the claim's own plan: its month and mileage limits, covered parts and repair codes.
3Read the technician's notes for damage the claim form never coded.
4One slip pays a dealer for a repair the plan never covered, and the money is gone.
Every claim checked manually

✓With the app

1Each claim is read, with months in service and mileage worked out.
2The claim's own plan is applied: its limits, its covered parts and the repair code for that part.
3The notes are read too, and the app shows when they contradict the coded cause.
4Paid claims that are not covered are flagged, and a person opens the recovery.
People act only on flagged claims

See it work

One real case, read by the app, step by step

A paid claim for a drive axle on a powertrain plan at 13 months, where the technician describes a strike from underneath.

Check if a dealer warranty claim is really coveredReference appBuilt to be shaped to your process
  1. 1The claim, read a powertrain plan, 13 months in service, 17,091 miles.
  2. 2What the form says a drive axle, coded as a defect, and already paid.
  3. 3The technician's notes a strike from underneath, not a failure.
  4. 4The notes decide collision damage, not the defect the form coded.
  5. 5The decision not covered, already paid, so a person opens a recovery.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
55 of 55coverage decisions rightmeasured in 01 Business case →
16 of 16paid claims flagged for recovery, none wronglymeasured in 01 Business case →
12 of 12misleading cause codes caughtmeasured in 06 Evals →
14¢to check all 55 claimsmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour warranty plans, their month and mileage limits, covered parts and exclusions.
Your recordsThe dealer claims, repair codes and technician notes you already receive.
Your systemsFlagged claims go to your warranty or recovery system for a person to act on.
Your screensThe fields, wording and layout your warranty team already uses.

Want this for your team?

Talk to us

We can run this on your own warranty claims and plan terms, inside your environment.

Talk to us →
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