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Use caseUC0204

Prove the county tried before closing a case

A benefits case can't close for silence until someone proves the county really tried. This app reads the contact log and checks each attempt against the rule that decides it.

For the eligibility supervisorGovernment & Public Sector

Why it matters

Today's manual process, and the same job with the app

An eligibility supervisor at a county benefits office, signing off before a case closes.

✕Today's manual process

1Pull three separate logs a phone export, a mailed-notice log, and whatever a caseworker typed about a call back.
2Count every attempt manually on how many separate days, across how many channels, against a rule with several clauses.
3Check for a return call buried in a caseworker's note, easy to miss among routine outbound attempts.
4Sign off on a guess and a household that actually answered can be closed against by mistake.
Every case counted manually against Rule 114

✓With the app

1The three logs are read together channel, date, time, direction and outcome, for every attempt.
2Every count is done for you business days, channels, the notice lead and reachable hours, against the rule.
3A return call is never missed even one line in a caseworker's note is read as contact.
4The record shows its own reasoning the status, and the exact clause of Rule 114 that decided it.
Every case counted the same way, every time

See it work

One real case, read by the app, step by step

CA-0004: Kwame Farrow called back on 2026-10-01, and Rule 114.2 ends the test right there.

Prove the county tried before closing a caseReference appBuilt to be shaped to your process
  1. 1The case Kwame Farrow's contact log, and the date the county wants to close the case.
  2. 2Every attempt, read channel, date, time, direction and outcome, pulled from the log.
  3. 3The one that matters Kwame called back on 2026-10-01, an inbound contact the rule counts.
  4. 4The verdict Contact made: the household's own call ends the test under Rule 114.2.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
0 of 38cases wrongly cleared to closemeasured in 06 Evals →
53 of 53case decisions matched the rulemeasured in 06 Evals →
196 of 196individual attempts read correctlymeasured in 06 Evals →
1.9¢to read and check one casemeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own version of Rule 114: which channels count, how many days, how long a notice must lead.
Your recordsYour own phone exports, notice logs and caseworker notes, in the formats you already keep them.
Your systemsReads from your case management system; the record can be saved back where supervisors sign.
Your screensThe fields, labels and layout your eligibility staff already use every day.

Want this for your team?

Talk to us

We can run this on your own contact logs and your own rule, inside your own systems.

Talk to us →
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