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Use caseUC0043

Check a hotel's booking-site commission bill against each stay

Every month a booking site bills the hotel commission on hundreds of stays, and some of it is not owed. This app checks each line against the guest folio and flags paid claims that need money back.

For hotel financeCross-domain · Hospitality & Travel

Why it matters

Today's manual process, and the same job with the app

Finance teams at hotels checking each month's booking-site commission invoice against their own guest folios.

✕Today's manual process

1Open each invoice line and find the guest folio for the booking it names.
2Decide if it is owed: did the booking come through that site, did the guest stay, was it already paid?
3Recompute the commission on room revenue or the penalty charged, never taxes and fees.
4One slip means paying commission that was never owed, on an invoice already settled.
Hundreds of lines checked manually

✓With the app

1Each claim line is read with its folio, and every figure shows where it came from.
2Owed or not owed is worked out from the folio, never from the reviewer's note.
3The commission is recomputed from room revenue net of refunds, or the penalty actually charged.
4Paid claims that were not owed are flagged for your team to raise a recovery claim.
People act only on flagged claims

See it work

One real case, read by the app, step by step

A no-show booking charged a 348.22 dollar cancellation penalty, and the booking site claims 52.23 dollars at its 15 percent rate.

Check a hotel's booking-site commission bill against each stayReference appBuilt to be shaped to your process
  1. 1The claim line a no-show booking, read together with the hotel's own folio.
  2. 2The penalty charged 348.22 dollars, the only amount a no-show can earn commission on.
  3. 3The rate and the claim 15 percent contracted, and 52.23 dollars claimed by the booking site.
  4. 4What does not count the reviewer's note says something looked off. The folio decides, not the note.
  5. 5The verdict 52.23 dollars owed, exactly what the booking site claimed.
  6. 6The outcome the claim is valid, so no recovery claim, even though the invoice is already paid.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
55 of 55claims judged owed or not owed correctlymeasured in 01 Business case →
16 of 16paid claims needing recovery flaggedmeasured in 01 Business case →
770 of 770invoice and folio details read correctlymeasured in 01 Business case →
0.26¢to check one claim linemeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour booking-site contracts, commission rates and what counts as commissionable revenue.
Your recordsYour monthly commission invoices and the guest folios your property system keeps.
Your systemsFlagged claims go to your finance queue or accounts payable system.
Your screensThe fields, wording and layout your finance team already uses.

Want this for your team?

Talk to us

We can run this on your own commission invoices and folios, with your own contract rules, inside your environment.

Talk to us →
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