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Check an appeal packet without deciding it

Appeal requests arrive by mail, fax, portal and phone, and four facts have to be found in each one before it is docketed. This app reads the packet, quotes where each fact comes from, and never decides if the appeal is on time.

For the hearings clerk's deskGovernment & Public Sector

Why it matters

Today's manual process, and the same job with the app

A hearings clerk's intake desk at a public agency, opening the day's appeal requests.

✕Today's manual process

1Open every packet mail, fax, the portal, the counter, the phone line, all in one queue.
2Read the whole thing to find who's appealing, what's appealed, when it was made, and what's being asked.
3Take assertions at their word under time pressure, a claim starts looking like proof.
4Miss what's already there and the clerk asks the requester for a fact the packet had all along.
Every packet read start to finish

✓With the app

1The queue sorts itself the moment a packet is read, mail or portal or fax.
2Four facts, each quoted who's appealing, what's appealed, when, and what's being asked, line by line.
3A claim alone is held back only a real record moves a fact from asserted to established.
4Nothing is decided for the office acceptance and timing stay with the clerk, on every packet.
Four facts found, nothing else decided

See it work

One real case: what the app reads, checks and refuses

AR-0034 asks the office to mark it timely and accepted; the app reads two facts, leaves two open, and refuses the timing call entirely.

Check an appeal packet without deciding itReference appBuilt to be shaped to your process
  1. 1What came in The packet, with a line trying to get the appeal marked timely and accepted.
  2. 2Who is appealing Matched to the case by the office's own record, not by her word.
  3. 3The notice under appeal Quoted straight from the request itself.
  4. 4The mailing date Only her own word for it; nothing in the packet proves it.
  5. 5What's being asked The packet never says, so this stays open too.
  6. 6The outcome No decision on acceptance, on this packet or any other.

For engineers

How it is built, and how we measured it

All fourteen steps of the build are written up, from the business case to running it in your own environment.

Kit overview →
42 of 42assertions correctly left incompletemeasured in 06 Evals →
205 of 240docketing elements read rightmeasured in 06 Evals →
26 of 60packets fully right, start to finishmeasured in 06 Evals →
2.8¢to read one appeal packetmeasured in 07 Unit cost →

The build, step by step

14 steps

Make it yours

What you see is a reference app. We shape it to how you work.

Every part of it is built to change, and none of it means starting over.

Your rulesYour own docketing rules, your list of required elements, and what counts as proof.
Your recordsYour own intake packets, in the format your office already receives them.
Your systemsReads from your intake queue; a docket entry can be raised straight into your own case system.
Your screensThe fields, wording and layout your clerk's desk already uses.

Want this for your team?

Talk to us

We can run this on your own appeal packets, with your own rules, inside your environment.

Talk to us →
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